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Signature - Levi Strauss & Co ™

Quality is our Signature




Information to help you in choosing, purchasing and using our products.


Information to help you learn more about Levi Strauss & Company.


Levi Strauss & Co. (Canada) Inc. adheres to the highest standards of ethical practices in all of our operations and is dedicated to protecting the privacy of all visitors to our web sites and retail sites. We have developed our privacy practices from guidelines established by applicable privacy legislation.


Levi Strauss & Co. (Canada) Inc. collects information voluntarily provided by you through our web sites and any time you complete a registration card, subscribe to our newsletter or other service or participate in one of our contests or other promotions. This may include information which personally identifies you ("personal information"), such as your name, email address, mailing address. We do not require you to provide us with personal information to obtain general access to any of our web sites. The information collected, including personal information, is used to improve our services to you and to better serve your buying needs. The information collected from you on our web sites and at our retail sites provides Levi Strauss & Co. (Canada) Inc. with valuable information about your interactions with our brands, assists us with the development of new products and services, and helps us evaluate what types of information might be of interest to you. By using information in this manner, we can ensure that we will continue to offer you the best experience possible. We also collect information voluntarily provided by you through our 800 numbers. Our 800 numbers are available for you to raise issues concerning our products or services and for dealing with complaints and other consumer issues. Information disclosed to us through our 800 numbers is not collected, used or disclosed by us for any purpose other than to address the issue raised by you. For greater certainty, we do not share information provided to us through our 800 numbers with any third parties for commercial purposes.

After you register with us, with your permission, we may occasionally send you information or promotional materials on Levi Strauss & Co. (Canada) Inc. products and services that might be of interest to you. If you prefer not to be contacted by us in the future, you can request to be removed from our e-mail or mailing lists at any time by sending us an e-mail at canada@levi.com. Alternatively, you can call 1-888-501-LEVI or send a written request to:

Levi Strauss & Co. (Canada) Inc.
1725 16th Avenue
Richmond Hill, Ontario
L4B 4C6


We record and store information provided when browsing our web sites, including your e-mail address. We also keep a record of your product interests and any information you choose to give us, such as e-mail comments and registration information. Additionally, Levi Strauss & Co. (Canada) Inc. uses cookie technology to assist in making decisions about changes to our web sites on an ongoing basis. Cookies are small data files that are sent to your browser and stored on your computer's hard-drive when you visit certain websites. Cookies help us determine which information on our web sites appeals to our consumers by tracking which of our web pages are visited and what services are most often used without asking for or being linked with personal information. We may use information collected through cookies to generate aggregated data which does not allow you to be personally identified or contacted but which may be helpful for improving our site or the services and products we offer. Some browsers can be set to reject cookies; if you choose to set your browser in this manner, some pages of the website may not function properly.

We may use your IP address (the number assigned to your computer while it is on the Internet) to help diagnose problems with the server and to administer our website. We do not link IP addresses to personal information. This means that although your session will be tracked, you will be anonymous.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, however, please be assured that the personal information collected by us is protected from public access through: (a) the use of passwords, which you choose upon registration; and (b) restricted employee access to personal information on a "need-to-know" basis. You can access and change your personal information by going to the Membership page on our web sites and updating your profile. We do not share personally identifiable information with any third parties without your prior consent, except to service providers where the disclosure is necessary to operate the website and to provide you with services. From time to time we may disclose your personal information to agents who assist us with advertising, however, such information will be disclosed solely for our advertising purposes and our agents will be required to comply with our privacy policy and will not be permitted to use or disclose your information for any other purpose. If you have asked us not to send you marketing materials, rest assured that your information will not be disclosed to such agents.

Should our policy on the use of personal information change, we will post an updated policy on our web site or contact you directly. Any changes to this policy will be in compliance with applicable privacy laws and we will not use your information in a way different from what was originally disclosed to you at the time you provided the information without your prior approval.


Levi Strauss & Co. (Canada) Inc. web sites may contain "links" to other web sites for your convenience only. We recommend that you check the specific privacy policy of any site before providing any personal information. This privacy policy does not cover and we are not responsible or liable for the privacy practices of other entities whose sites may be linked to our website.


This Web site is not directed to children. Levi Strauss & Co. (Canada) Inc. does not knowingly collect personal information from individuals under 13. If individuals under 13 years of age wish to participate in contests or promotions, they must obtain the consent of their parent or guardian. If we find that we have inadvertently collected information from individuals under 13 years of age without parental consent, we will promptly delete that information from our database.


For Canadian Residents: Your personal information may be processed and stored outside of the province in which you reside and/or outside of Canada by us, an affiliate or an unaffiliated service provider for the purposes set out in this privacy policy and, under the laws of these other jurisdictions, in certain circumstances foreign courts, law enforcement agencies or regulatory agencies may be entitled to access your personal information.


You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact us in any the ways described under the "Contact Us" section below to request access to or correction or update of your personal information.


If you have any concerns about whether we are abiding by this policy or if you have any privacy questions, please contact us at:
Levi Strauss & Co. (Canada) Inc.
1725 16th Avenue
Richmond Hill, Ontario
L4B 4C6
Attention: Privacy Officer
Or email us at canada@levi.com
Or call us at 1-888-501-LEVI